Returns and refund information 🤩
All return/exchange requests submitted after the above timeframes will be rejected and denied.
In any case, send a request to our customer service via the channels indicated by entering:
All returns sent without authorization will be returned to the sender and shipping costs will be charged.
• The Customer is required to return the goods after authorization from the customer service within 7 working days and communicate the tracking of the shipment;
• The direct costs of returning the goods will be borne by the Customer, who will also be responsible for any problems during the shipment. We advise customers to send photos of the packaging via chat to the customer service to determine how it will be shipped.
The costs of returning the product will be borne by the consumer who can use the shipping method he deems most appropriate.
• The right applies to the product purchased in its entirety;
• It is not possible to exercise the right of withdrawal on only part of the purchased product (e.g. accessories, attached software, etc.);
• The purchased item must be intact and returned in its original packaging, complete in all its parts (including any documentation and accessory equipment: manuals, cables, etc.);
• The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer;
• In the event of damage to the goods during transport, fleuurs.it will notify the customer of the incident, allowing them to promptly file a complaint with the courier of their choice and obtain a refund for the value of the goods (if insured). In the above-mentioned eventuality, 20% will be deducted from the requested refund.
• fleuurs.it is not responsible in any way for damage or theft/loss of goods returned via uninsured shipments;
• Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport.
NOTE WELL
The Customer can request the return collection service via the courier associated with Fleuurs .
In this case, a fixed cost of €6.00 will be applied, which will be automatically deducted from the refund amount.
Items to be returned/exchanged must be sent in their original packaging using thick, sturdy cardboard packaging (not an envelope).
Any non-compliance will result in a 20% restocking fee.
Upon receipt of the return, the seller will inspect the returned items to ensure their integrity and may, at its sole discretion, determine whether the products being returned are in their original condition.
The seller cannot be held responsible in case of loss, incorrect address or late delivery of the returned items.
The costs of returning the product will be borne by the consumer who can use the shipping method he deems most appropriate.
Please remember to follow the Fleuurs customer service instructions regarding product returns.
Customer Support fleuurs.it