Returns and refund information 🤩
All return/exchange requests submitted after the above timeframes will be rejected and denied.
In any case, send a request to our customer service via the channels indicated by entering:
All return shipments sent without authorization will be returned to the sender with shipping costs charged.
• The Customer is required to return the goods after authorization from the customer service within 7 working days and communicate the tracking of the shipment;
• The direct costs of returning the goods will be borne by the Customer, who will also be responsible for any problems during the shipping process. We recommend that customers send photos of the packaging via chat to the customer service to see how it will be shipped.
The costs of returning the product will be borne by the consumer who can use the shipping method he deems most appropriate, he can request collection directly from his home with a Fleuurs courier at a cost of €6
• The right applies to the product purchased in its entirety;
• It is not possible to exercise the right of withdrawal on only part of the purchased product (e.g. accessories, attached software, etc.);
• The purchased item must be intact and returned in its original packaging, complete in all its parts (including any documentation and accessory equipment: manuals, cables, etc.);
• The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer;
• In the event of damage to the goods during transport, fleuurs.it will inform the Customer of the incident, to allow him to promptly file a complaint against the courier chosen by him and obtain a refund of the value of the goods (if insured). In the above-mentioned eventuality, 20% will be deducted from the requested refund.
• fleuurs.it is not responsible in any way for damage or theft/loss of goods returned with uninsured shipments;
• Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport.
NOTE WELL
Items to be returned/exchanged must be sent in their original packaging using thick, sturdy cardboard packaging (not an envelope).
Any failure to comply will result in a 20% restocking fee.
Upon receipt of the return, the seller will check the returned items to ensure their integrity and may, at its sole discretion, determine whether the products being returned are in their original condition.
The seller cannot be held responsible in case of loss, address error or late delivery of the items being returned.
The costs of returning the product will be borne by the consumer who can use the shipping method he deems most appropriate.
Please remember to follow the instructions of the Fleuurs customer service regarding the return of a product.
Customer Support fleuurs.it