What types of payment do you accept?
We accept all major payment methods: credit/debit cards, PayPal, Apple Pay, Revolut, Klarna, Google Pay, Postepay, Cash on Delivery.
How does cash on delivery work?
You can pay conveniently upon delivery (if you live in Italy) with a €5 surcharge. Remember to prepare the exact amount to give to the courier.
How can I make a return? How can I request a refund?
The customer has 15 business days to request assistance/return/product replacement, within which timeframe we guarantee coverage (subject to return/exchange authorization). All return/exchange requests submitted after the above deadlines will be rejected and denied.
In any case, send a request to our customer service via the channels indicated by entering:
- name
- surname
- order reference.
Refunds will be made using the same payment method used for the purchase, specifically:
- If you paid by card, the refund will be made to the same card used for the payment;
- If you purchased cash on delivery (it will not be possible to provide a refund) but you will be given a discount voucher for the same value as the order.
Read our returns policy and terms for further details.
What are the shipping times?
Our delivery times are 24/48 working hours from the moment the courier takes charge of your shipment.
Are the products covered by warranty?
For all electronic products, the warranty lasts 12 months from the date of purchase.
How can I track my order?
Enter the tracking in the section at the bottom of the site "track my order" and you will be able to follow your order directly.